I know it’s happened to you. Like during soundcheck; you finish up with the drums and move on to the bass. As you start turning up the gain on the bass channel, you notice not much is happening. Hoping to elicit a response from the PA, you turn it up some more. Then you realize, it’s not the bass channel gain you’ve been turning at all but the overhead channel instead.
Or maybe a vocalist asked for more “me” in their wedge. You dutifully turn it up, up, up, up, up…wait, why can’t they hear it? Doh! You were actually cranking them in the keys wedge. Or maybe you hit “Next” too many times and landed yourself in the offering song snapshot instead of the pastor’s prayer.
Those are pivotal moments. Each is a crossroads where we have the opportunity to prove what we are made of. Do you try to cover it up and reset the controls to where you think they were? Or possibly blame the equipment? Or just keep moving on, hoping no one will notice? Or do you stop and say, “Hey guys, I messed up. Can we go back to that…” Now, I don’t suggest you stand up during prayer and confess your snapshot sin, but you should be ready to own it during the debrief.
This is a lesson I learned a long time ago; you build far more trust with your team if you own up to your mistakes in public and take immediate corrective action. If you try to cover it up, you will be found out and your team won’t trust you. It’s that simple. I tell my volunteers this all the time. You are going to make a mistake; everyone knows you made a mistake. Just own it and go on.
At our Gurus panel last week, Andrew Stone related a painful story of being told by an artist he was working with that he needed to “own it more.” Her comment was, “I pay you really well to take care of this stuff, and when you make excuses for what happens, it makes you seem small.” And make no mistake, Andrew is not a small guy. But when we try to blame others for the stuff that we are ultimately responsible for, it makes us look petty and small. Just own it. You can hear that panel discussion here if you missed it.
Even if you are the volunteer—your job is to cover that technical position well. If something goes wrong, deal with it and move on. If you are a technical director or leader, never throw your people under the bus if they make a mistake, either. We’re moving into a season of having volunteers mix FOH at our church. I know they are going to make mistakes. When they do, the two of us will talk about it, figure out how not to have that happen again, and move on. But in debrief, I will take the heat. Ultimately I am responsible for the actions of my team. My leaders don’t want to know all the details of what happened and why, they just want to know we are on it and it won’t happen again.
So I’ve shared some of my mistakes (yup, those examples have all happened to me…). What have you had to own up to? How did your team react?